Privacy Policy

Artos Granos operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a tailored shopping experience (the "Services"). Artos Granos is powered by Shopify, allowing us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. In the event of any discrepancy between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall apply with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any Service, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual or that can be reasonably associated with them. Personal information does not include information collected anonymously or that has been anonymized so that it cannot identify you or be reasonably associated with you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, where you reside, and as permitted or required by applicable law:

  • Contact Data including name, address, billing address, shipping address, phone number, and email address.
  • Financial Information including credit card numbers, debit card numbers, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account Information including username, password, security questions, preferences, and settings.
  • Transaction Information including items you view, place in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as past transactions.
  • Communications with Us including information you include in communications with us, for example, when you submit a customer support request.
  • Device Information including information about your device, browser, or network connection, IP address, and other unique identifiers.
  • Usage Information including information about your interaction with the Services, including how and when you interact with or view the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device, when you use our products or services, or when you visit our websites, as well as through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use personal information for the following purposes:

  • Providing, tailoring, and improving the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, such as product recommendations based on your purchases. This may include using your personal information to improve and better tailor the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and displaying online advertisements for products or services within the Services or on other websites, including based on items you have previously purchased or added to your cart and other activities within the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account details secure. We strongly recommend that you do not share your username, password, or other access details with anyone else.
  • Communicating with you. We use your personal information to provide you with customer support, respond promptly, provide efficient services, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or to respond to valid legal process, including requests from law enforcement or public authorities, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings in court, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide you with marketing services and send you advertising materials. For example, we use Shopify to support personalized advertising with third-party services, based on your online activity with various merchants and sites. Our business and marketing partners will use your information in accordance with their own privacy statements. Depending on where you reside, you may have the right to request that we do not disclose information about you to display targeted advertisements and marketing materials based on your online activity to various merchants and sites.
  • When you request it, give us your consent, or otherwise express your consent for certain information to be disclosed to third parties, such as to ship products to you or through the use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms and conditions of use or policies, and to protect or support the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services to you. Information you submit within the Services will be transmitted and disclosed to Shopify, as well as to third parties who may be located in countries other than where you reside, to provide and improve the Services to you. Also, to help us protect, develop, and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, as well as with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, as well as with other merchants and Shopify. In these situations, Shopify is responsible for processing your personal information, including for responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you have, you can visit Shopify's Privacy Policy for Consumers . Depending on where you reside, you can exercise certain rights regarding your personal information here. Link to Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you access links to sites not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to their use by us or by a third party. The inclusion of such links does not, in itself, imply any endorsement of the content on these platforms or their owners or operators, except as otherwise stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure during transfer. We recommend that you do not use insecure means to communicate sensitive or confidential information to us.

The duration for which we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

  • Right to access/information. You may have the right to request access to the personal information we hold about you.
  • Right to erasure. You may have the right to request the deletion of personal information we hold about you.
  • Right to rectification. You may have the right to request the deletion of inaccurate personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain situations and with certain exceptions.
  • Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided by local law, you may exercise the following rights, in addition to the rights mentioned above:

  • Right to object to processing and to restrict processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.
  • Right to withdraw consent: Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the legality of any processing based on your consent before its withdrawal.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you have, including rights related to data processed by Shopify, you can visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable laws, you may designate an authorized representative to submit requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner, as provided by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you reside, you have the right to appeal our decision by contacting us using the contact details below or to lodge a complaint with your local data protection authority. For the EEA, a list of relevant data protection supervisory authorities can be found here.

International Transfers

Please be informed that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this site, update the "Last Updated" date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please call us at or email us at: office@artosgranos.ro or contact us at +40731683025 Strada Covasna 4, Bl. E4 Sc. 2 Et. 3 Ap. 33, Bucharest, B, 041677, RO For the purposes of applicable data protection law, we are the data controller of your personal information.