CONSUMER PROTECTION - A.N.P.C. – A.D.R. (Alternative Dispute Resolution)

What is ADR?

ADR (Alternative Dispute Resolution) is an alternative method of dispute resolution, through which consumers and traders can resolve disputes outside of court, in a fast, inexpensive, and efficient manner.

How does it work?

ADR relies on the intervention of a neutral entity that proposes or imposes a solution on the parties. The Directorate for Alternative Dispute Resolution within ANPC is competent to settle disputes between consumers and traders out of court.

Advantages of the procedure:

  • Accessibility: The procedure is free for the consumer.
  • Speed: The resolution period is generally a maximum of 90 days.
  • Fairness: Solutions are provided by impartial legal experts.

Important: To access the ADR procedure, you must first try to resolve the issue directly with us by contacting us at office@artosgranos.ro.

Page created for the information of ARTOS GRANOS S.R.L. consumers in accordance with current legal regulations.